The Brazilian Institute for Consumer Defense (IDEC) points out that the cell phone companies still

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The Brazilian Institute for Consumer Defense (IDEC) points out that the cell phone companies still do not provide adequate information to consumers of prepaid cell phones. Idec identified that operators inform expiration dates and different prices on the site and the Service Customer Service (SAC) and the Call Report does not arrive within the time specified by law. The survey, conducted between January and February, aimed to evaluate the service provided by the four largest firms in the country - of course, tomerdingen Hi, TIM and Vivo - the owners of prepaid tomerdingen cell phones. According to January's National Telecommunications Agency (Anatel), 78% of mobile phones in the country are prepaid, which corresponds to 212 million lines. The survey also part of the mobilization for World Consumer Day, celebrated today (15). In 2014, the telephone is the global campaign theme Consumers International, which unites 220 organizations tomerdingen for consumer protection in the world. When researching the validity of claims, Idec found different information on the site and SAC operators. In the main course, cheaper credit costs $ 13 and is valid for 30 days. In SAC, was informed that there are credits of R $ 8 (valid for ten days) and 10 (ten days), which are marketed only in some states. According to the survey, in Vivo, while the website offers eight credit options, the SAC has 12.'s Homepage Hi credits is $ 5 (ten days), 10 (30 days), $ 15 (50 days ), U.S. $ 20 (60) and R $ 30 (90 days) - and does not offer the 180 days required. In SAC credits of R $ 1 (three tomerdingen days), $ 5 (ten days), U.S. $ 20 (45 days), U.S. $ 30 (90 days), U.S. $ 60 (150 days) and R $ 100 are available ( 180 days). TIM was the one that presented the same information on the website and in the SAC. "It is a basic right under the Consumer Protection Code, the right to adequate information regarding products and services. If the site has an information type and SAC, another at some places are left over or missing information. The information has to be equal because it has to be right, "said the lawyer Idec and research coordinator, Veridiana Alimonti. On Monday tomerdingen (10), the Anatel published the General tomerdingen Regulation Consumer Rights Telecommunications Services, which provides that the mandatory minimum validity for claims is 30 days. Thus, loans with shorter period of validity may not be marketed from July.
"Our assessment is that a credit of 30 days is better than five, ten days. On the other hand, is quite controversial that the regulation of Anatel allow the operator tomerdingen to retain the credits already paid and not used after a certain period. For this reason, we believe it would be better longer periods, eg, 90 and 180 days, "said Veridiana. The credits of prepaid cell phones need to be spending time predetermined by the operator, and Anatel authorizes the company to cancel the contract if the customer does not recharge the chip within 60 days after the end of that period. Many people do not know, but the consumer can ask to send detailed tomerdingen report with links made in the last 90 days. The deadline for the report is 48 hours from the request. According Idec, this period has been disrespected by four operators. In a statement, Vivo Telefonica confirms the validity of the information provided on your website and points out that the information provided by your attendants SAC include deadlines refill existing and not existing, to contemplate questions of consumers regarding refills which are no longer tomerdingen marketed . "As for the detailed report, the company meets the deadline set by the regulator and advises that offers online and immediate consultation on your web portal." tomerdingen & N