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The Brazilian Institute for Consumer Defense (IDEC) points out that the cell phone companies still do not provide adequate information to consumers of prepaid cell phones. Idec identified that operators inform expiration dates and different prices on the site and the Service Customer Service (SAC) and the Call Report does not arrive within the time specified by law.
The survey, conducted between January and February, aimed to evaluate the service provided by the four largest firms in the country to the owners of prepaid cell phones. According to January's National Telecommunications Agency (Anatel), 78% of mobile phones in the country are prepaid, which corresponds to 212 million lines.
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